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For gas odors, gas leaks or urgent delivery or repairs requiring immediate attention during non-business hours, call us at (800) 752-4574.

 

What to Do if You Smell Gas

Propane has a strong, unpleasant smell like rotten eggs, a skunk’s spray, or a dead animal. Because propane is an odorless gas, manufacturers add this smell deliberately to help alert customers in the event of a leak.

Not sure you’d recognize the smell of propane? Give us a call at (800) 752-4574. We will be happy to send you a scratch-and-sniff brochure or let you smell the propane the next time we are out filling your tank.

Do you know what to do if you think you smell propane? Follow these steps:

1. NO FLAMES OR SPARKS. Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, electrical switches, telephones, or cell phones.

2. LEAVE THE AREA IMMEDIATELY. Get everyone out of the building or area where you suspect a leak.

3. SHUT OFF THE GAS. Turn off the main gas supply valve on your propane tank if it is safe to do so. To close the valve, turn it to the right (clockwise).

4. REPORT THE LEAK. Be safe.  Call 911 or your local fire department first.  Then call us right away from a neighbor’s home or another nearby building.

5. DO NOT RETURN TO THE BUILDING OR AREA until a Blue Flame Propane professional determines that it is safe to do so.

6. GET YOUR SYSTEM CHECKED. Before you attempt to use any of your propane appliances, a qualified DiSanto Propane service technician or a qualified service technician must check your entire system to ensure that it is leak free.

If you have questions at any time, we're here to help with the guidance and expertise of friendly and knowledgeable DiSanto Propane Energy Consultants who can answer your questions and provide helpful energy recommendations. If you can't find the answers you are looking for on this website, please call one our customer service representatives toll-free at (800) 752-4574 during normal business hours. We're here to help you in whatever way we can.

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