WHAT EXACTLY IS PROPANE?
Propane is an energy-rich gas, C3H8. It is one of
the liquefied petroleum gases (LP-Gas or LPGs) that
are found mixed with natural gas and oil. Propane
and other liquefied gases, including ethane and
butane, are separated from natural gas at natural
gas processing plants, or from petroleum at
refineries. The amount of propane produced from
natural gas and from oil is about equal.
naturally occurs as a gas. However, at higher
pressure or lower temperatures, it becomes a liquid.
Because propane is 270 times more compact as a
liquid than as a gas, it is transported and stored
in its liquid state. Propane becomes a gas again
when a valve is opened to release it from its
pressurized container. When returned to normal
pressure, propane becomes a gas so that we can use
WHY DOES PROPANE SMELL?
its natural state, propane is odorless. As a safety
precaution, an odorant called Ethyl Mercaptan is
added so any presence of propane may be easily
detected. While most of us are able to detect even
the slightest propane odor, some people are unable
WHAT DO I DO IF I SMELL GAS OR SUSPECT A LEAK?
should immediately extinguish all open flames.
Leave the area where the odor is present.
DO NOT use your landline or cell phone.
DO NOT open windows.
DO NOT turn off (or on) ANY appliances or equipment.
DO NOT turn any switches (i.e. lights, fans, etc.)
on or off.
Go directly to your propane tank, open the tank
hood, and close the vapor service valve.
Under no circumstances should the vapor service
valve be left open or re-opened.
Proceed immediately to the nearest off premise phone
and contact your local fire department.
HOW TO CHECK YOUR TANK GAUGE?
you are a Will Call customer, DiSanto Propane
recommends that you regularly monitor your tank
level. Look for the round dial attached to the tank
with numbers from 5 to 95. This dial is
typically located under the lid. To allow for
propane gas to expand with temperature fluctuations,
a propane tank is considered full at 80% of its
capacity. For example if your tank gauge reads 70%
and you have a 124-gallon tank it has 86.8 gallons
convenience, comfort and safety DiSanto Propane
recommends that you always maintain at least 20% in
your propane tank. We can help you not worry
about running out of fuel. Call us to arrange
scheduled delivery based on your propane usage and
we will make sure your tank has propane at all
OUT OF GAS?
your tank is out of gas, DiSanto Propane will need
an authorized owner, supervisor or designated
employee to be at the delivery address when we
deliver to perform a leak test to ensure the
integrity of your propane piping system when your
propane service is reinstated. If you are not a
automatic delivery customer in good
standing, there is a fee for this service.
Regardless of account status, this practice is
required by DiSanto Propane for your safety and in
compliance with the National Fuel Gas Code.
CAN I RELIGHT MY PILOT LIGHTS?
strongly recommend that for safety reasons you avoid
unnecessary risks by having a qualified, trained
professional relight your pilots especially if your
tank has run out of gas. Please contact DiSanto
WHY ISN’T MY TANK FILLED TO 100 PERCENT CAPACITY?
propane is delivered and stored in liquid form.
Propane liquid, for example, will expand nearly 17
times as much as water over the same temperature
increase. As a result, tanks and cylinders are never
completely filled with propane-gas liquid. Tanks are
filled to about 80 to 85 percent of their capacity.
This leaves a space above the liquid, which allows
the propane liquid to expand freely due to changes
are several important characteristics that you need
to understand about LP gases when they are stored in
containers. First, heat added to LP gases in a tank
or cylinder is transferred directly from the air
surrounding the container. Hot days, cool nights,
rain and snow are a few of the many factors that
affect the temperature of the liquid. Because of
these temperature changes, you may see fluctuations
in your container gauge.
Q. Why was my tank not completely
filled at tank installation?
When tanks are transported on service trucks the
Department of Transportation only allows the propane
installation company to fill the tank to a maximum
of 5%, for safety. We then have our delivery truck
stop by a few days later to fill your tank.
PROPANE PRICES CHANGE?
price of propane, like any other natural energy
resource, fluctuates depending on availability.
Therefore, our price from the refinery increases or
decreases as the market does.
HOW CAN I BE SURE I’M HANDLING THE USE OF PROPANE
has developed a comprehensive maintenance program
called GAS Check® (Gas Appliance System Check), in
which trained technicians inspect propane systems,
attached equipment and appliances to ensure they are
running safely and efficiently. The program also
educates customers on the proper maintenance of
propane appliances and how to handle propane safely.
WHO USES PROPANE?
Propane is a trusted and reliable energy source that
is used by millions of Americans each day. It
fulfills energy needs by burning cleanly and
efficiently, giving consumers more value for their
energy dollar. People use propane in or outside
their homes and places of business for furnaces,
water heaters, air conditioners, outdoor grills,
commercial stoves and appliances; on farms; for
industrial uses such as forklifts and fleet
vehicles; and in millions of commercial
establishments, including restaurants and hotels
that depend on propane for heating, cooking and
HOW DOES PROPANE COMPARE TO OTHER FORMS OF ENERGY?
Propane can be up to 25% less expensive than
electricity in most localities. In addition, when
tank levels are properly maintained, propane
provides a virtually uninterruptible power supply.
That is reassuring when “brownouts” or “blackouts”
occur when too many users are drawing electricity
during high consumption periods, like cold winter
months. Similarly, propane powered
standby power systems can keep you up and running
even during an extended power outage.
WHAT IS A MATERIAL SAFETY DATA SHEET (MSDS)?
A. A Material Safety Data Sheet (MSDS) is a form
providing information on the properties of propane.
The MSDS has information regarding health and safety
when handling, servicing, or installing propane
containers and systems.
PROPANE REALLY A CONVENIENT FUEL?
Propane is stored in portable tanks, so it can be
used in areas beyond the natural gas mains. When
used in vehicles, propane is also easily replenished
and refuels at 10 gallons to 12 gallons per minute,
similar to gasoline. More than 10,000
propane-refueling sites are available across the
PROPANE DANGEROUS TO THE ENVIRONMENT?
Quite the contrary, as a matter of fact.
Propane is an approved, alternative clean fuel
listed in the 1990 Clean Air Act and the National
Energy Policy Act of 1992. Propane is one of the
cleanest burning of all alternative fuels; new
propane-fueled vehicles can meet the very tough
Ultra-Low Emission Vehicle (ULEV) standards, and one
model even meets the Super Ultra-Low Emission
Vehicle (SULEV) standards. Propane is nontoxic, so
it’s not harmful to soil or water.
Our DiSanto energy
consultants are experts in their field. For more
information about DiSanto Propane's business
programs, contact a DiSanto Energy Consultant today
to arrange for an on site consultation.